Sales Ledger Manager

Sawmills, Filleigh, North Devon, EX32 (Hybrid Working)

Competitive Salary + Benefits

WHO ARE WE?

MISSION Group is a collective of specialist agencies delivering marketing, communications and digital services for Clients across the UK and internationally. The Group combines deep sector expertise with connected capabilities across brand, digital, customer engagement, sponsorship, media, social, technology and communications.

ABOUT OUR TEAM

The Accounting Services Team are a part of the centralised shared services based across several locations in the UK, US and Asia. We are made up of over thirty staff supporting the UK and overseas Agencies covering all aspects of finance, from day-to-day accounting to the preparation of group submissions and dealing with new acquisitions and their integration into the Group.

THE ROLE

We are looking for an experienced and proactive Sales Ledger Manager to take ownership of the sales ledger function, with credit control and cash collection as a key area of responsibility.

The role will be responsible for ensuring the accurate and efficient management of the sales ledger, maintaining strong financial controls and driving the timely collection of outstanding customer balances.

The successful candidate will have excellent attention to detail, strong commercial awareness and the confidence to manage customer accounts, resolve queries and drive the timely collection of outstanding debt. They will be responsible for developing the team, improving processes and ensuring the sales ledger and credit control functions operate efficiently and effectively.

Key Responsibilities

• Lead, manage and motivate a team of 6 sales ledger and credit control members

• Manage workloads effectively, ensuring resources are focused on key priorities and collection activity

• Conduct regular one-to-ones, performance reviews and team meeting

• Ensure sales invoices and credit notes are raised accurately and promptly

• Ensure that the finance email inboxes are kept up to date and all client queries are dealt with in a timely manner

• Ensure customer accounts are reconciled and discrepancies resolved in a timely manner

• Act as the escalation point for complex customer, account and credit control issues.

• Take ownership of the company's credit control and cash collection process.

• Contact customers where necessary to secure payment and resolve outstanding balances.

• Work closely with internal departments to resolve disputes preventing payment.

• Lead the team in achieving agreed cash collection and aged debt targets.

• Review aged debt reports and ensure appropriate action is taken on overdue accounts.

• Produce and review regular sales ledger and aged debt reports.

• Assist with cash-flow forecasting and month-end reporting.

ABOUT THE PERSON

The ideal candidate will have strong experience managing sales ledger, credit control and debt collection, including aged debt and cash collection targets. They should be an experienced team leader with excellent communication, negotiation, numerical, analytical, reconciliation and organisational skills. Strong Excel and financial systems knowledge, commercial awareness, attention to detail and a proactive approach to resolving overdue or disputed accounts are essential.

This position is based in Filleigh, North Devon. Public transport is limited and you may be required to travel to other sites within the Group, so a driving licence would be beneficial.

AND IN RETURN…

This is a great opportunity to join a progressive business. You will have autonomy to get the job done, with as much support as you need, when you need it.

• Generous Holiday Allowance – Start with 25 days of annual leave (plus Bank Holidays) and watch it grow to 29 days after just 2 years with us.

• Future-Proof Pension – Enjoy peace of mind with our company pension scheme, boosted by enhanced employer contributions after your first year.

• Health & Wellbeing Support – Access our Medical Cash Plan with contributions towards dental, optical, physio and more, plus an employee assistance programme.

• Drive the Future – Take advantage of our Electric Car Purchase Scheme via salary sacrifice.

• Exclusive Discounts – Unlock a huge range of savings on shopping, gyms, travel and more with our Employee Discount Platform.

• Travel Perks – Benefit from a UTC Travel membership.

• Learn & Grow – Outstanding training and career progression opportunities, with access to LinkedIn Learning and The Mission Group’s LMS.

• Own a Piece of the Mission – Join our Share Purchase Scheme and invest in our collective success.

• Work Hard, Play Hard – Enjoy regular staff socials and team events.

• Festive Bonus Time – Company-wide Christmas closure (just 4 days taken from annual leave).

• Stay Active – Save money and stay fit with our Cycle to Work Scheme

We believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive culture where everyone, regardless of their race, ethnicity, gender identity, sexual orientation, age, disability, religion, neurodiversity, or socioeconomic background, feels valued, respected, and empowered to thrive.

We are proud to be a Disability Confident Committed (Level 1) Employer. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible, communicate and promote vacancies, and offer an interview to disabled people who meet the minimum criteria.

We actively encourage applications from individuals of all backgrounds and lived experiences. We’re working to ensure equity is at the heart of everything we do, from recruitment and progression to how we support and celebrate our people every day.

If you need any adjustments during the recruitment process, please let us know, we will do everything we can to support you.

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